About case management: Design your ultimate cola vending machine

Sadly the TV advert has disappeared from our screens once again: the short Coca Cola film in which a cola vending machine comes to life. As soon as the customer inserts some money the puppets inside get to work. Each one with its own job, all perfectly in tune with each other, and all enjoying their work. The end result: the consumer receives the right output. This film hits upon the very heart of focused working. But how should you, as a local authority, go about designing your own perfect cola vending machine…? 

 

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